Important Lions Clubs International Updates Concerning COVID-19

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FAQ

How long will it take to receive my order?

In stock orders ship within a week plus travel time. In May and June however, when the number of orders increase dramatically, please allow an additional two weeks for processing of your order.

 

Can I add items to an order I just placed or change an item on that order?

Unfortunately, our system does not allow for this. As long as your order has not shipped, we can cancel it and you may then place a new order for all of the items together.

 

I need something but it isn't available in the store. How can I order this?

If you do not find the exact item listed on the website, you may try shopping directly through our Official Licensees or contact our office to place a special order. To place a special order, email ecommerce@lionsclubs.org; be sure to specify the item desired, quantity needed, and the approximate price range. Everything possible will be done to procure the item for you or put you in direct contact with a source of supply.

 

Do I need a username and password?

You will use your Lion Account ID and password to sign in to the Lions Shop. This will bring together all of your account information so that you can look back at what you’ve ordered before while you keep track of the new items in your shopping cart. If you order the same items every year, you will love this feature!  After logging in, eligible officers will have the option to bill their club, district, or multiple district account while all other Lion members and guests may make purchases using a Visa, MasterCard, or Discover credit card.

 

Is My Online Purchase Secure?

Is it very important to us that our customer feels secure when making a purchase via through The Lions Store. Our website utilizes a VeriSign SSL certificate which encrypts your personal and credit card information. All of the customer data we collect is protected against unauthorized access. This ensures that your information will not be intercepted by a third party.

 

Why Do You Need My E-mail Address?

Your e-mail address is the best way for us to contact you should we have any questions regarding your order.

 

How Will I Know That My Privacy Is Guaranteed?

Lions Clubs International takes every step possible to ensure your privacy. To review our full privacy policy, please visit: https://www.lionsclubs.org/en/footer/privacy-policy

 

Will I Be Charged Sales Tax?

We are obligated to charge sales tax in Illinois and Canada (subject to applicable province taxes)

 

What do I do if an item I need is on backorder?

Our goal is to ship all orders complete within 90 days from the receipt of your order. If 90 days is exceeded you will be notified and will be given the option to either consent to wait for any backordered

items or to cancel the order or any remainder thereof.

 

Can I Select the Font For engraving?

No, the Lions Shop has a predetermined font that may be in upper or lower case. We make every attempt to add special characters and symbols, but in many instances the drop ship factory has limited

ability to using special characters and symbols.

 

How much time do I need to allow for engraving?

It depends on the item ordered. Items engraved at LCI Headquarters ship within 14 business days or less; drop ship items require approximately 3 weeks.

 

How will my order be shipped?

The Club Supplies Sale Department reserves the right to use the best available method of shipment per order. Shipping and handling charges will be added at the time of processing your order. Rates

are subject to change without notice. Non-U.S. orders may require additional charges for applicable duties or taxes required by customs in the destination country. Lions Clubs International has no control over the potential duties or taxes nor are we responsible for payment of the duties or taxes.

 

What Is Your Return Policy?

The Lions Shop will replace, exchange or give credit for any non-personalized item(s) in saleable condition up to 90 days after the date of purchase. All apparel items are decorated

at the time of order and cannot be exchanged or returned for credit.

 

What is your Rights and Obligations Disclaimer?

We do our best to provide you with the most up to date and accurate information. Product details, specifications, prices are subject to change without notice therefore we reserve the right to

make revisions as or when needed. In the event an error does occur we reserve the right to correct or cancel an order at any time and/or edit an order to reflect the correction and/or correct the error on our website.

 

Ordering Tips

  • If you require items for May or June presentation, place your order no later than March.
  • If you place your order in May or June, anticipate an additional 10 to 15 business days added to the usual lead time.
  • Multiple items on one order may ship separately due to item availability and/or the location the item ships from.
  • Online orders begin processing as soon as you place them. For this reason orders cannot be changed once they are placed.
  • All apparel items are decorated at the time of order and cannot be exchanged or returned for credit.

 

Still have questions? Contact our customer service team for additional assistance.

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